Frequently Asked Questions

I want to become a patient, how can I sign-up?

Currently , we are not accepting applications for new patients. Please check back here later.

I am running out of my regular medications, how can I renew my prescriptions?

All prescriptions refills will require an appointment either in-office or by phone. Please call

905-820-5102 or book online to schedule an appointment.

It is your responsibility to see your family doctor before your prescription refills run out. If you run out of refills before your next visit, your pharmacy is able (as permitted by current regulations) to refill most of your regular, long-term prescriptions as an “emergency supply” until you visit your doctor.

You can also choose to pay for Rx renewal without a visit (by fax or phone) Please check our uninsured services

The following patients must make an office in-perosn appointment for their medications:

1- Patients with Diabetes if they have not been seen in office for more than 3 months.

2- Patients who are on narcotic or controlled medications.

3- Other Patients who have not been seen in office for more than 2 years.

4-Any other patients if the Doctor decides that an office in-person visit is more appropriate.

Can my family doctor write notes or complete forms for COVID-19 vaccine exemptions or clearances?

Generally speaking, there are very few acceptable medical exemptions to the COVID-19 vaccination. (e.g., an allergist/immunologist-confirmed severe allergy or anaphylactic reaction to a previous dose of a COVID-19 vaccine or to any of its components that cannot be mitigated; or a diagnosed episode of myocarditis/ pericarditis after receipt of an mRNA vaccine).

How can I book my annual physical?

The Government of Ontario has determined that the previous Annual Physical Examination as a screening tool for healthy persons did not reduce deaths from cancer or heart disease; but could add to stress levels. The Government also believes that over-testing was wasteful.

For example, fasting blood sugars, cholesterol levels, thyroid testing and EKGs do not have to be done on every patient, every year. Testing must be personalized.

Therefore, the new exam is NOT a COMPLETE PHYSICAL EXAM, but rather an "intermediate exam" with preventative care issues being addressed (need for mammograms, bone density, colonoscopy, Pap tests, vaccinations).

Please call the office if you would like to request a wellness check and Dr. Guirguis will decide if you require one.

For More information; please check Wellness Check page

How can I make an appointment?

You have 2 options to make an appointment:

You can either Book Online so you can choose the date and time that suits you. You have the option to book an office or virtual appointment.

You can also call our office and speak to our office administration staff to help you book an appointment.

If you are having trouble booking an appointment online, easy instructions can be found here

Can I request my own blood work?

All blood test requests in Canada must be made through a licensed doctor. Doctors can request blood work on your behalf at their discretion, based on what they decide is medically appropriate.

Please note that we’re not able to guarantee that the doctor will order any specific tests.

There are multiple private labs in Ontario that can offer you private testing without a doctor requisition. We don’t recommend any certain laboratory and it is up to the patients to seek this service if they choose to.

I want to have an urgent appointment and the earliest appointment I can find online is next week, what should I do?

We understand that this situation may happen sometimes. In case of emergency it is always best to go to the nearest ER, but if your problem is not urgent enough for ER and you still need to see the doctor sooner, just give us a call and we will try our best to accommodate your appointment according to your medical condition. In cases of this, our office has "urgent same day" appointments so that we can fit in urgent matters.

I can’t find an appointment that suits my schedule and the office assistant told me my condition is not urgent, can I just go to a walk-in clinic?

We don't recommend walk-in clinics, although it may sound more convenient, you are not receiving the best care. Every time one of our registered patients go to a walk-in clinic, our clinic gets penalized financially by the Ministry of Health. Every month we get a report from the Ministry about which patients have visited walk-in clinics, those who do that frequently will risk de-rostering.

If you require an urgent appointment please call our office at: (905) 820 5102

We will be happy to accommodate you. You can also book through our Medeo online booking.

I have multiple health problems. Can I come for one long visit so I can discuss all my problems at one time instead of coming multiple times?

Although it may sound logical, it is usually not possible for different reasons explained below:

Our schedule is tight and we are trying to accommodate everyone, if we allow that for some, we have to allow it for all and it is our duty to be fair for all.
Although your family doctor is responsible for a variety of problems, it is hard for him to give the best care if he discussed multiple unrelated issues which sometimes causes distraction and you end up not receiving the best care.

I have been referred to a specialist but it's been 2 weeks and I haven't heard anything?

The responsibility of the family doctor is to discuss with the patient the reason of the referral and fax it to the specialist office. Once the referral is sent, it is up to the specialist office to review the referral, and decide on basis of urgency when the patients appointment will be. You will be contacted directly by the specialist office when your appointment is booked.